Questions & Answers
1- I forgot my password
• Click forgot password in the home page.
2- I have technical problems with my account what should I do?
• Please send an email to the technical team at [email protected] with a description and a screenshot of your problem.
3- Do I have to pay to get a job offer?
• For all caregivers the service is totally free.
4- How long does it usually take to get a job offer?
• It can depend on the time of year. To maximize your chances of getting a job sooner please refer to the blog post, 'Increasing Your Chances of Getting Hired'.
5- Can I get a job for only few weeks?
• Yes. Maternity nurses can be hired for days, weeks, months. Babysitters can fill a short term need. Au pairs are normally 3-12 months, but we have seen families who require holiday help for a few weeks, so it is possible.
6- Will employers pay for my travel expenses if I am living abroad?
• You should talk about this with your potential employer and see if this will be part of your agreement.
7- What type of documents will employers typically request?
• Curriculum Vitae, reference letters, certificate of no criminal records, copy of your degree or diplomas, certificate of First Aid for children from the Red Cross, copy of your passport.
8- Can I meet the family in person before accepting a job offer?
• You can agree to visit the family and meet them in person before accepting the job.
9- Will I get an employment contract?
• If you are a nurse or nanny you are entitle to an employment contract, if you are an au pair or a babysitter you can also ask for a contract to your employer.
10- Can couples get a job in the same house?
• Yes, you can register separately and mention that you are a couple in your profile and to your future employer.
11- What visa considerations should I know about getting a job in UK?
• If you are coming from abroad to work in United Kingdom, you need working visa. People from the European Community do not need Visa as well as some Commonwealth countries. For more detail and legal information please check this UK government’s website link: http://www.ukba.homeoffice.gov.uk/visas-immigration/working/
12- What is the difference between a nanny, an au pair and a babysitter?
• Nanny: you have more than 1 year experience working full time in childcare, you have work references in child care, you are trained in first aid for children (Red Cross), and your level of English is high intermediate or B2. You can live with the family (live-in) or no live with the family (live-out)
• Au Pair: some experience with children, a basic level of English, works and lives with a family. Receives pocket money, lives with the family on a full board basis.
• Babysitter: already works locally, has proven experience working with children, can provide reference letters; the level of English is intermediate. You do not live with the family.